Did you get this email from Netflix? Be careful: it could be a scam

Digital scammers continue to update their methods and in recent days a new type of fraud has been detected that uses the name of streaming platforms such as Netflix, Prime Video and Disney+ to steal users’ personal and banking data.

The scam is carried out through fake emails alerting about pending payments, unrecognized charges or the supposed suspension of the account, with the aim of making victims fall for phishing and provide sensitive information on fraudulent websites that imitate official portals.

SSC AND CYBER POLICE ISSUE PHISHING ALERT

Through a statement, the Secretariat of Citizen Security (SSC) and the Cyber ​​Police warned citizens about these deceptive emails that seek to generate concern and urgency, a key strategy for users to act without verifying the information.

According to authorities, the modus operandi of the scammers includes:

“Scammers falsify the sender, use links or URLs that are slightly modified or created by themselves, and include attachments that redirect to false forms. They request information under excuses such as card failure, automatic renewal or cancellation of service, taking advantage of nighttime hours or weekends, when the victim is less likely to verify the information.”

WHAT TO DO IF YOU RECEIVE A PENDING PAYMENT EMAIL ON NETFLIX?

Although streaming platforms often send email notifications, not all messages are legitimate. The authorities recommend not clicking on suspicious links and always checking the status of the account directly from the app or the official website.

The SSC explained that these fraudulent emails imitate real logos and designs, and direct to false pages where it is requested to enter personal, banking or password information, allowing criminals to take control of accounts and make unauthorized charges.

HOW TO AVOID BEING A VICTIM OF PHISHING?

The SSC Cyber ​​Police issued a series of recommendations to protect yourself from this type of digital fraud:

• Do not open links or download attachments from suspicious emails.
• Check the account status only from the official application or site of the service.
• Be wary of messages that generate urgency or pressure to act quickly.
• Do not provide personal, banking or password information through links sent by email.
• Carefully review the URL before entering information.
• Activate two-step authentication and keep security systems up to date.
• Report suspicious emails to the corresponding platform and to the authorities.

HOW TO REPORT FRAUD ONLINE?

If you were a victim of digital fraud or phishing, you can file a report with the Cyber ​​Police and provide the necessary evidence through the following official channels:

• Telephone: 55 5242 5100, extension 5086
• Email: [email protected]
• Social networks: @SSC_CDMX and @UCS_GCDMX

Staying informed and acting cautiously is key to avoiding online scams and protecting your personal data from the increase in digital fraud. If you want, I can also extract SEO keywords or make a short version for social networks.